Cyber-Attack: Service Status

The latest information on our current service status and recovery. We’ll update this on a weekly basis so those that we work with know what to expect and how SEPA is prioritising its work. Further information on the cyber-attack is available.

On Christmas Eve, the Scottish Environment Protection Agency confirmed that it was responding to a significant cyber-attack affecting its contact centre, internal systems, processes and communications. SEPA will not engage with likely international serious and organised criminals intent on disrupting public services and extorting public funds. The matter is subject to a live criminal investigation.

Following the attack, business continuity arrangements were immediately enacted and our Agency Management Team is working with Scottish Government, Police Scotland and the National Cyber Security Centre to respond to what is complex and sophisticated criminality.

 

While the attack significantly impacted our organisation and infrastructure, we’re working to clear external priorities:

  • Protecting Scotland’s environment.
  • Providing priority services to individuals and businesses across Scotland.

Our approach continues to be to take the best professional advice from multi-agency partners, including Police Scotland and cyber security experts, with the multi-agency response focused on eradication, remediation and recovery.

We've said that while for the time being we’ve lost access to most of our systems, including our email system, what we haven't lost is the knowledge, skills and experience of our twelve-hundred expert staff. 

Through their work we've adapted and continue to provide priority regulatory, monitoring, flood forecasting and warning services. In addition, our approach will continue to prioritise supporting Scotland's recovery.

While some systems and services may be badly affected for some time, step-by-step we're working to assess and consider how we recover. Below you’ll find the latest information on our current service status and recovery. We’ll update this on a weekly basis so that we’ve clear on what those we work with can expect and how we'll prioritise progress.

PROTECTING COMMUNITIES & BUSINESSES AT RISK FROM FLOODING

FLOOD FORECASTING & WARNING
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

Essential flood forecasting and warning services are operational.

We are able to issue alerts and warnings direct to communities via Floodline.

We are able to issue our daily flood guidance statement to civil contingency responders and other partners.

25 June 2021

WHAT SHOULD YOU DO NOW?

Floodline provides live flooding information and advice on how to prepare for or cope with the impacts of flooding 24 hours a day, 7 days a week.

Check the latest flood information and follow alerts and warnings

Sign up and get notified when the area you live, work or travel through is at risk of flooding. 

Register for Floodline online or contact us: 0345 988 1188.

 

RAINFALL & RIVER LEVELS DATA
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

The river levels web pages are fully functional, including the data download facility.

The rainfall data web pages have also been re-established. These services will still be subject to intermittent interruptions as we build resilience measures in the background but we will seek to keep these to a minimum.

We cannot currently provide historical river, groundwater or rainfall data.

25 June 2021

WHAT SHOULD YOU DO NOW?

The river levels web pages are fully functional, including the data download facility.
Check weekly service status updates.

 

FLOOD MAPS
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

Flood maps for your area remain available.

25 June 2021

WHAT SHOULD YOU DO NOW?

Check flood maps for your area

 

FLOOD RISK MANAGEMENT
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

We’re continuing to work with Scottish Government, Scottish Water and local authorities to coordinate and concentrate efforts to tackle flood risk.

We are required to finalise and publish the next set of updates to Scotland’s plans by the end of the year. We are currently working with our partners to establish a new timetable for agreeing and publishing the final plan updates.

Land use planning advice for flood risk is covered in the
land use planning section under regulation.

25 June 2021

WHAT SHOULD YOU DO NOW?

Contact us noting there will be a delay in response.

 

REGULATION

PERMITTING
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

Please see below for the services we are now running in relation to:

Existing private sewage treatment systems (septic tanks);

Simple Waste Management Exemptions;

Complex Waste Management Exemptions;

Applications under Environmental Authorisations (Scotland) Regulations (EASR) and the Radioactive Substances Act 1993;

Waste Carrier Licences;

Marine and freshwater pen fish farm authorisations;

Water Engineering authorisations;

Construction Site Licenses (run-off permits);

PPC Part B authorisations;

Trans-frontier Shipment of Waste;

Water resources authorisations;

Point Source Discharge Authorisations (Controlled Activities Regulations);

Waste Management Licences under the Environmental Protection Act 1990 and Waste Management (Scotland) Regulations 2011.

 

We are working hard to re-establish the ability to receive, verify and determine applications for authorisations for PPC Part A activities (including for Waste Management activities regulated under PPC) and for Controlled Activities in the Water Environment which are not listed above. For now we remain unable to undertake this work.

25 June 2021

WHAT SHOULD YOU DO NOW?

We are only able to accept applications outlined below; please do not submit any other type of application at this time and check regular updates.

Contact us if you had submitted an application prior to 24 December 2020 and have not yet received an update on your application.

 

PUBLIC REGISTER
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

We are currently unable to access any documentation on our Public Register and unfortunately cannot provide any documentation regarding authorised sites or ongoing applications.

25 June 2021

WHAT SHOULD YOU DO NOW?

Check regular updates

 

PRIVATE SEWAGE SYSTEMS (SEPTIC TANKS)
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

We have established a system to allow registration of existing septic tanks.

25 June 2021

WHAT SHOULD YOU DO NOW?

If the system is:

 • More than two years old;

 • Serves up to three properties

 • You can register your system online

If the system is:

Less than two years old; or

Serves more than three properties

Contact us

Please only contact us if you require 
authorisation within the next 3 weeks.

 

SIMPLE WASTE MANAGEMENT EXEMPTIONS
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

Accept online registrations for simple waste management exemptions.

25 June 2021

WHAT SHOULD YOU DO NOW?

You can register your simple exempt waste activity online

You'll need the following information:

 • the name and address of the legal entity registering the exemption; and

 • the location of the activity.

If you have this information it should take no longer than 5 minutes to complete.

There's no fee for this registration.

If you have any queries please contact us

 

COMPLEX WASTE MANAGEMENT EXEMPTIONS
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

We are now able to accept applications to register new exempt activities and to renew existing registrations.

25 June 2021

WHAT SHOULD YOU DO NOW?

Contact us if you require to register for an activity that is starting within the next three weeks or your exemption is due for renewal within next 4 weeks.

If your registration expired, or is due to expire, in the period between 24 December 2020 and 30 April 2021 SEPA is treating your registration as extended until 30 June 2021.  The period of extension will end on 30 June 2021.  We would now ask that you contact us to renew any registration that falls within the aforementioned dates.

 

ENVIRONMENTAL AUTHORISATIONS (SCOTLAND) REGULATIONS 2018 (EASR18) / RADIOACTIVE SUBSTANCES ACT 1993 (RSA93)
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

We have established a system to allow determination of permits made under EASR18/RSA93.

25 June 2021

WHAT SHOULD YOU DO NOW?

If you have made or wish to make made an application under EASR18 or RSA93 please contact us

 

WASTE CARRIERS LICENSES
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

We’ve established a system to allow carriers and brokers of controlled waste to register with us.

At present we cannot issue copy cards for waste carriers. We are working to address this. 

A list of all carriers and brokers registered up to 24 December 2020 is available on the website. Carriers and brokers who have been registered since 18 February 2021 will have received confirmation of their registration in an email.  We are not currently sending registrations as PDF attachments.

25 June 2021

WHAT SHOULD YOU DO NOW?

For businesses wanting to register for the first time, you can use our online service.

If your registration is due to expire in the period between 24 December 2020 and 31 August 2021 SEPA will treat it as extended until 30 September 2021. We’ll provide updated information on how to submit a renewal application when this is available.

 

MARINE AND FRESH WATER PEN FISH FARM AUTHORISATIONS
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

We are now able to accept new applications and pre-application proposals

25 June 2021

WHAT SHOULD YOU DO NOW?

Where possible, please work with your SEPA Company Relationship Manager and relevant trade body to bring forward the most business critical applications and pre-application proposals. SEPA will prioritise work based on business need, environmental risk and complexity. 

Email application forms along with supporting information to registry@sepa.org.uk

Email pre-application proposal and supporting information to

aquaculture.pre-app@sepa.org.uk

 

WATER ENGINEERING AUTHORISATIONS
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

We are able to accept new applications and variations for registrations and licenses required within the next 3 months.

We are also able to accept pre-application enquiries.

25 June 2021

WHAT SHOULD YOU DO NOW?

Submit enquiries about General binding rules, existing authorised sites and maintenance via our online form: Contact us 

Email pre-application enquiries about registrations and licenses only to waterpermitting@sepa.org.uk

Email application forms along with supporting information to registry@sepa.org.uk

Only business critical admin variations and transfers should be submitted at this time. Please do not submit non- urgent admin variations.

 

 

CONSTRUCTION SITE LICENCES (RUN-OFF PERMITS)
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

We are now able to accept new applications and pre-application proposals

25 June 2021

WHAT SHOULD YOU DO NOW?

Email application forms along with supporting information to registry@sepa.org.uk

Email pre-application proposal and supporting information to waterpermitting@sepa.org.uk

 

PPC PART B AUTHORISATIONS
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

We are now able to accept new applications and pre-application proposals

25 June 2021

WHAT SHOULD YOU DO NOW?

Email application forms along with supporting information to registry@sepa.org.uk

Email pre-application proposal and supporting information to ppcpermitting@sepa.org.uk

 

TRANS-FRONTIER SHIPMENTS OF WASTES
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

We have capability to receive, verify and approve applications for the export or import of wastes.  We are prioritising applications based on scale and proximity of environmental, financial and contractual impacts that delays in processing the applications would result in.

Imports of sealed radioactive sources to the UK from the EU still need a prior written declaration to be made before shipments can take place.

25 June 2021

WHAT SHOULD YOU DO NOW?

Applicants can now contact the team directly on Transfrontier@sepa.org.uk to notify SEPA of urgent applications. Please be aware the processing of applications is taking longer than normal

For radioactive sources, please complete the form Shipping radioactive sources between the UK and EU - GOV.UK (www.gov.uk) and then contact us (Please do not use the previous RSA Notification mailbox).

If this delay is likely to cause an adverse impact to the environment or communities contact us at sepa.org.uk/contact

 

WATER RESOURCES AUTHORISATIONS
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

We are now able to accept new applications and pre-application proposals covering abstractions, impoundments and hydro schemes.

25 June 2021

WHAT SHOULD YOU DO NOW?

Email application forms along with supporting information to registry@sepa.org.uk

Email pre-application proposal and supporting information to waterpermitting@sepa.org.uk

 

POINT SOURCE DISCHARGE AUTHORISATIONS (CONTROLLED ACTIVITIES REGULATIONS – CAR)

WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

We are now able to accept new applications and pre-application proposals covering abstractions, impoundments and hydro schemes.

25 June 2021

WHAT SHOULD YOU DO NOW?

Email application forms along with supporting information to registry@sepa.org.uk

Email pre-application proposal and supporting information to waterpermitting@sepa.org.uk

 

WASTE MANAGEMENT LICENCES UNDER THE ENVIRONMENTAL PROTECTION ACT 1990 AND WASTE MANAGEMENT (SCOTLAND) REGULATIONS 2011
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

We are now able to accept new applications and pre-application proposals for waste management activities regulated under the Environmental Protection Act 1990 and Waste Management (Scotland) Regulations 2011.

25 June 2021

WHAT SHOULD YOU DO NOW?

Email application forms along with supporting information to registry@sepa.org.uk

Email pre-application proposal and supporting information to wastepermitting@sepa.org.uk

 

SPECIAL WASTE CONSIGNMENT NOTES
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

SEPA remains unable to sell pre-coded printed special waste consignment notes due to the reduced use of SEPA offices. However, the codes must still be purchased directly from SEPA.

25 June 2021

WHAT SHOULD YOU DO NOW?

It remains important to maintain compliant hazardous waste management.

Follow the steps in this temporary regulatory position statement and purchase codes directly from SEPA by telephone on 07787 009638 and 07787 009662 or email swcnorder@sepa.org.uk (Note these are new contact details)  

 

EMISSIONS TRADING SCHEME
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

We have restored access to ETSWAP and have now resumed a broadly normal service.

Contact us at emission.trading@sepa.org.uk if you wish to discuss any regulatory query.  

25 June 2021

WHAT SHOULD YOU DO NOW?

Do continue to comply with the requirements of your permit or emissions monitoring plan.

We have now completed work to vary the conditions of permits to reflect the recently introduced legislative requirements relating to free allocation. As such, operators can now initiate their own variations and are advised to make any changes that have been raised previously in notifications. 

The new Greenhouse Gas Emissions Trading Scheme charging scheme can be found here.  Please refer to the service status update on payment of applications and subsistence fees for more detail on how payments can be made at this time.

Installation Operators must submit a verified Activity Level Report by 30 June 2021.  To facilitate this, SEPA will return your recently submitted Annual Emissions Report and reopen the submission workflow on ETSWAP. You will then be able to attach your verified Activity Level Report and verification report and submit them to SEPA. We are planning on returning your AER from 1 May, however if you require your workflow opened sooner then please contact us.

 

Sign up for UK ETS updates

The UK Emissions Trading Scheme Authority, comprised of the four governments of the United Kingdom, is launching a new service for stakeholders who want to receive direct updates on the UK ETS.

Subscribers will receive notifications about the scheme, including UK ETS Authority guidance and templates, legislation, policy and consultations.

Sign up to receive UK ETS updates here.

 

POLLUTION REPORTING & ENVIRONMENTAL INCIDENT RESPONSE
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

The ability to report environmental events or pollution remains available. We will respond to these reports based on risk to the environment and in the interests of local communities.

Due to relaxation of Covid 19 restrictions our staff are undertaking a larger number of field deployments.  Where appropriate to do so, we will deal with reports of pollution remotely.

25 June 2021

WHAT SHOULD YOU DO NOW?

Report environmental events online or contact our 24 Hour Pollution Hotline: 0800 80 70 60

 

FLYTIPPING
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

The Dumb Dumpers phone number is currently not operational.

25 June 2021

WHAT SHOULD YOU DO NOW?

If you see anyone dumping rubbish illegally, report to the Dumb Dumpers Stop Line online.

 

ADVICE TO SCOTTISH BUSINESSES
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

Information and advice for regulated sectors remains available through our sector plans and COVID-19 and EU Exit Regulatory Approach hubs.

Information and advice for small and medium-sized enterprises remains available through our NetRegs hub.  Social media outlets associated with the NetRegs service continue to be monitored and responses to enquiries and emerging issues will be provided when possible.

We are now accepting entries to the VIBES Scottish Environment Business Awards.  The Awards encourage, reward and recognise good environmental practice, products and services that demonstrate benefits for the planet, the economy and society.

Other than pollution incidents, we have very limited capability to assess and respond to non-urgent enquiries.

25 June 2021

WHAT SHOULD YOU DO NOW?

Our Sector Hub is available online.

Our COVID-19 and EU Exit Regulatory Approach Hub is available online.

Our NetRegs Hub is available online.

Email vibes@sepa.org.uk for an information pack and application to VIBES

If you require support contact us at sepa.org.uk/contact
noting there will be a delay in response.

 

DEPOSIT RETURN SCHEME
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

We are now able to accept enquiries on the regulation of Scotland's Deposit Return Scheme. 

We’re working hard to clear our backlog of emails. This will take us time so please note there may be a delay in our response to you.

25 June 2021

WHAT SHOULD YOU DO NOW?

For general information about Scotland's Deposit Return Scheme, including frequently asked questions, please visit the Zero Waste Scotland website.

You can contact us about the regulation of Scotland's Deposit Return Scheme by emailing depositreturn@sepa.org.uk.

 

RESERVOIR INCIDENTS
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

We continue to be able to respond to reservoir incidents. Flood risk maps continue to be available to emergency responders via resilience direct.

25 June 2021

WHAT SHOULD YOU DO NOW?

If there is a reservoir incident, please contact our 24 Hour Pollution Hotline: 0800 80 70 60.

 

RESERVOIR REGULATION – RESERVOIRS (SCOTLAND) ACT 2011
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

We are now able to receive, verify and process engineers’ certificates, reports, statements and appointments. These documents and notifications should be sent to SEPA at reservoirs@sepa.org.uk

We are also able to receive notifications if there is a change of reservoir manager. Forms for providing these notifications can be found on  SEPA’s reservoir webpages and should be sent to reservoirs@sepa.org.uk

If you are a reservoir manager and have changed any contact information, such as postal/email address or phone numbers we are now able to receive notifications of these changes. Forms for notifying us of these changes can be found on SEPA’s reservoir webpages and should be sent to reservoirs@sepa.org.uk

We are not yet able to receive, verify and process new reservoir registrations. Please email reservoirs@sepa.org.uk if you have a reservoir ready for registration, to discuss this with us.

25 June 2021

WHAT SHOULD YOU DO NOW?

Comply with the legislation.
Guidance on this can be found on SEPA’s reservoir webpages

The Controlled Reservoirs Register, which contains information on all registered controlled reservoirs, is also available, but it should be noted that it has not been updated since the cyber-attack in December 2020.

If there is an emergency at your reservoir then please contact our
24 Hour Pollution Hotline: 0800 80 70 60.

You can contact us, noting that we have very limited capacity to assess and respond to non-urgent enquiries.

 

LAND USE PLANNING, CONTAMINATED LAND, ELECTRICITY ACT, FORESTRY AND SIMILAR CONSULTATIONS
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

From 31 March our staff will be contacting planning authorities to start triaging and prioritising work on the accumulated backlog of casework. Liaison with planning authorities will be the main communication route for planning related advice. Guidance on how SEPA will work with planning authorities to triage the backlog is available.

Standing advice and other planning guidance is available.

 

25 June 2021

18 June 2021Please look at our standing advice and planning guidance.

 

SCOTTISH LANDFILL TAX
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

SEPA Scottish Landfill Tax staff have access to Revenue Scotland systems and are contactable through the email address below. We are carrying out our delegated functions with respect to Landfill Tax and providing the same level of service as we were prior to the cyberattack.

25 June 2021

WHAT SHOULD YOU DO NOW?

If you have any Scottish Landfill Tax enquiries please contact us at SLFT@revenue.scot

 

SCOTTISH LANDFILL COMMUNITIES FUND
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

We are not currently able to receive or process any SLCF notifications from Approved Bodies or Landfill Operators.  

We are available to answer any queries on the SLCF. Please contact us.  

25 June 2021

WHAT SHOULD YOU DO NOW?

Prospective Projects should:

If you are looking for funding, please check our Project Eligibility Quiz. Answer the questions to see if your project meets the minimum standards for SLCF funding.

If you need to know if your project site is within 10 miles of a Landfill or Waste Transfer Station (part of the eligibility criteria), please check our 

Project Screening Tool (Vicinity checker).

If you need to know who to apply to for funding, check our list of

Bodies Approved to Distribute SLCF Funding.

 

Approved Bodies should:

continue to operate as normal; receiving, assessing and enrolling applications for funding.

continue to record information needed for notifications. We will update you on how you can send these to us as soon as we can.

continue to use the Project Screening Tool (Vicinity Checker)as required.

Where results show the location to be just
out with the 10 mile radius (usually prompting a referral to SEPA), use best effort to ensure that the project location is around 10 miles from a Landfill Site or Waste Transfer Station.

If you require support,  please contact us

 

DATA RETURNS
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

Many environmental licences include a requirement to submit data returns or other reporting requirements on an annual or quarterly basis.

25 June 2021

WHAT SHOULD YOU DO NOW?

We are now actively reviewing many of the data returns and kindly request you to submit any outstanding returns for the following areas:

Scottish Pollutant Release Inventory (SPRI):

As a result of the cyber-attack, SEPA is unable to accept SPRI data returns for 2020 via the online reporting portal or the waste LSR system as in previous years, and operators who would normally submit by email were advised through SEPA’s service status, to prepare but not submit their returns.

We are now able to collect SPRI 2020 data, and will do this by email, using an excel form. We will be contacting you in early May using your SPRI contact’s email address. Where we don’t have this, we will look for a suitable alternative and may contact you by phone to confirm the correct contact.

Once your details are confirmed, we will:

email you with one form per SPRI site, which will include your published 2019 pollutant emissions and waste transfer data (where available).

ask you to complete the form using your 2020 figures, and to provide the usual method and qualification information.

ask for this form to be returned by email to SPRI.administration@sepa.org.uk by 18 June 2021.

supply a brief additional guidance note to help you complete the form.

 

Waste Data Flow (WDF):

The WDF data submissions and SEPA data validation tool are not impacted and operating as usual. Please submit your data by 31 May 2021. Please send any queries to wastedata.flow@sepa.org.uk

 

Licensed Site Returns (waste) and Material Recovery Facility Code of Practice Returns:

Please submit any outstanding returns to waste.data@sepa.org.uk as soon as possible. Submitted returns should be representative of the same reporting periods as stated in your licence or permit, data should not be consolidated in one single return. Please submit all outstanding returns relating to Q4 2020, Annual 2020 and Q1 2021 reporting periods by 30 June 2021. Following this, please revert to the standard reporting schedule. Additional detail, reporting guidance, and current reporting forms are available on our website.

 

Waste Exemptions (waste):

Please submit any outstanding returns to waste.data@sepa.org.uk as soon as possible.

 

Producer Responsibility (PR):

For businesses who are required to submit Producer Responsibility (PR) data, please continue to use the relevant UK system to submit your data.  SEPA is also now able to receive data submissions via the Producer.Responsibility@sepa.org.uk mailbox.

 

Water resources abstractions:

Please submit any outstanding returns to WRDataReturns@sepa.org.uk as soon as possible.

 

Marine and Freshwater Pen Fish Farms 

We are now able to accept data returns and notifications.  Permit holders will be contacted individually to request submission, SEPA will provide the appropriate templates. 

 

Other returns not mentioned above:

For any other returns required by your SEPA licence and not covered above, in most cases we are able to receive these and are proactively contacting licence holders to request submission.  In the interim, if you wish to submit a licence return not covered above, please contact us for advice on the most appropriate means of submission.

For the avoidance of doubt, you should continue to report any environmental incidents as required by your SEPA permit by contacting our
24 Hour Pollution Hotline: 0800 80 70 60

 

OUR ORGANISATION

DATA THEFT : SUPPORTING OUR PARTNERS
WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

Despite systems being certified to UK Government security standards, cyber security specialists have identified the theft of circa 1.2 GB of data. On Thursday, 21st January 2021, we confirmed that data stolen by what was likely to be international serious and organised cyber-crime groups has now been illegally published online.

Full information is available.

25 June 2021

WHAT SHOULD YOU DO NOW?

Working with cyber security experts, a dedicated team has been established to identify the detail of business or partner information loss and, where identified, direct contact will be made as quickly as possible with affected organisations.

If you need to contact us about this, please contact us. If you cannot access the form and need support completing this, please contact us on
01698 839 022 (Monday - Friday, 9am-5pm).

 

PAYMENT OF APPLICATION FEES, SUBSISTENCE FEES AND OUTSTANDING INVOICES

WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

We can only accept BACs payments at this time.

SEPA is unable to process applications for temporary cessation of charges for activities (e.g agricultural irrigation or fish farms) at this time. We will provide an opportunity to apply for temporary cessations for any relevant period before we invoice subject to the normal rules under section 6.11 of the charging guidance

25 June 2021

WHAT SHOULD YOU DO NOW?

We can only accept BACs payments at this time.

If you wish to make a payment call  07388 371 621
for our bank account details or queries.

 

SUPPLIER ENQUIRIES

WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

We can only deliver our services with the support of our supply chain. Our ability to communicate with our supply chain partners is currently limited.

Over the coming weeks we’ll be in touch with many of our suppliers to update them on the situation and seek their support in our recovery.

We are committed to ensuring SEPA remains an excellent organisation to work with, even through this challenging time, but want to ensure we set achievable expectations. 

Over the coming weeks due to impacts on our systems, payments may be delayed - but all of our suppliers will be paid.

If you have already submitted an invoice to supplier.invoices@sepa.org.uk but it hasn’t yet been paid then please do not send a duplicate invoice or chaser email. Your invoice will be triaged over the coming weeks and paid at the earliest opportunity.

25 June 2021

WHAT SHOULD YOU DO NOW?

If you are a supplier and have a query on our account with you call 07826 297 554.

If you have a contract query please call 07721 238 319.

 

RECRUITMENT ENQUIRIES

WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

Recruitment activity is currently on hold. There may, on an exceptional basis, be a need to recruit to a small number of business critical vacancies.  These will be advertised here with details of how to apply.

25 June 2021

WHAT SHOULD YOU DO NOW?

If you applied for a vacancy that was advertised in December 2020/January 2021, we thank you for your application, but regret that we are unable to progress it further. Current business critical vacancies are advertised here with details of how to apply

 

ACCESS TO INFORMATION ENQUIRIES

WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

The continued disruption due to the cyber-attack and continued office restrictions due to COVID-19, have significantly affected SEPA’s ability to respond to Access to Information enquiries.

Our information impacted by the cyber attack remains offline and we continue to be unable to provide copies of our hard copy information.

We will provide advice and assistance to you as best we are able but may not be able to provide the information you are looking for at this time.

We continue to keep the Scottish Information Commissioner updated about our service status.

25 June 2021

WHAT SHOULD YOU DO NOW?

Check the SEPA website our Environmental Data page, and our Disclosure Log for information we’ve already published that may be of interest. You
can search our Disclosure Log by entering a key search word in the Title box and clicking on the filter icon

You can also check Scotland’s Environment website, in particular the Data Analysis and Map pages. This website brings together environmental information and data in one place so that is easy to search, discover, analyse and interpret.

Scotland's Environment, Scotland's Soils, Scotland's Aquaculture and Scotland's Noise websites have not been compromised by the cyber-attack and continue to function. Contact details have been updated to reflect the fact that SEPA email and phone contacts may not be back to normal service - please check relevant site

Continue to check our service status, which will be updated weekly.

If you need to contact us, you can now email foi@sepa.org.uk, noting there will be a delay in our response.

 

EMAIL COMMUNICATION SYSTEMS

WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

Email systems remain impacted. As part of a phased rollout, an increasing number of employees are now gaining access to SEPA email addresses.

As email is restored, staff will have a significant volume of information and emails to manage against the backdrop of continued limitations due to the impacts of the cyber-attack and COVID-19.

25 June 2021

WHAT SHOULD YOU DO NOW?

The restoration of SEPA emails will be phased and not all colleagues have access to our systems.  Likewise, please don’t assume that any emails that you have sent to us since Christmas Eve (and in the period leading up to this) are currently being actioned.

We’re working hard to clear our backlog of emails, but it will take us time. If you have not progressed your enquiry via another route in the interim, please keep checking this Service Status update which includes information on the services we are currently able to deliver.

You can continue to contact us noting there will be a delay in response.

 

MAIL

WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

Our offices are closed to all except a few critical staff following the guidance on COVID-19. We are unable to send or receive mail through the post and have put a Keep Safe in place. Please do not send any mail to SEPA at this time.

25 June 2021

WHAT SHOULD YOU DO NOW?

If you require support, contact us noting there will be a delay in response.

 

CUSTOMER SERVICE COMPLAINTS

WHAT ARE WE ABLE TO DO NOW? NEXT UPDATE

We are able to receive customer service complaints and depending on the nature of the complaint we may be able to resolve it. We may not be able to progress complaints within the timescales set out in the Complaint Handling Procedure. Once we receive your complaint, we will log the details and make contact with you to discuss how and when it can be progressed.

25 June 2021

WHAT SHOULD YOU DO NOW?

Read the information on SEPA’s Complaints Handling Procedure to find out more about the process.

To contact us regarding a customer service complaint use the web enquiry form.

When completing the form, tell us:

Your full name, address and a contact telephone number

As much as you can about the complaint

What has gone wrong

How you want us to resolve the matter.

Cyber-Attack: Service Status

Contacting SEPA

  • Further information about the cyber-attack is available on the SEPA website.

  • The SEPA website hosts information and advice for regulated business. Please note that we currently don't have access to email systems and some online applications and data services are not in service. 

  • Report pollution and environmental events online or call our 24 Hour Pollution Hotline, 0800 80 70 60.

  • Find the latest flood updates and register for Floodline online or call 0345 988 1188.

  • If a delay in response is likely to cause an adverse impact to the environment or communities please contact us.