Cyber-Attack: Service Status

The latest information on our current service status and recovery. We’ll update this on a weekly basis so those that we work with know what to expect and how SEPA is prioritising its work. Further information on the cyber-attack is available.

On Christmas Eve, the Scottish Environment Protection Agency confirmed that it was responding to a significant cyber-attack affecting its contact centre, internal systems, processes and communications. SEPA will not engage with likely international serious and organised criminals intent on disrupting public services and extorting public funds. The matter is subject to a live criminal investigation.

Following the attack, business continuity arrangements were immediately enacted and our Agency Management Team is working with Scottish Government, Police Scotland and the National Cyber Security Centre to respond to what is complex and sophisticated criminality.

 

While the attack significantly impacted our organisation and infrastructure, we’re working to clear external priorities:

  • Protecting Scotland’s environment.
  • Providing priority services to individuals and businesses across Scotland.

Our approach continues to be to take the best professional advice from multi-agency partners, including Police Scotland and cyber security experts, with the multi-agency response focused on eradication, remediation and recovery.

We've said that while for the time being we’ve lost access to most of our systems, including our email system, what we haven't lost is the knowledge, skills and experience of our twelve-hundred expert staff. 

Through their work we've adapted and continue to provide priority regulatory, monitoring, flood forecasting and warning services. In addition, our approach will continue to prioritise supporting Scotland's recovery.

While some systems and services may be badly affected for some time, step-by-step we're working to assess and consider how we recover. Below you’ll find the latest information on our current service status and recovery. We’ll update this on a weekly basis so that we’ve clear on what those we work with can expect and how we'll prioritise progress.

 

Next update 24th September 2021

 

PROTECTING COMMUNITIES & BUSINESSES AT RISK FROM FLOODING

FLOOD FORECASTING & WARNING
WHAT ARE WE ABLE TO DO NOW?

Essential flood forecasting and warning services are operational.

We are able to issue alerts and warnings direct to communities via Floodline.

We are able to issue our daily flood guidance statement to civil contingency responders and other partners.

WHAT SHOULD YOU DO NOW?

Floodline provides live flooding information and advice on how to prepare for or cope with the impacts of flooding 24 hours a day, 7 days a week.

Check the latest flood information and follow alerts and warnings

Sign up and get notified when the area you live, work or travel through is at risk of flooding. 

Register for Floodline online or contact us: 0345 988 1188

 

RAINFALL & RIVER LEVELS DATA
WHAT ARE WE ABLE TO DO NOW?

The river levels web pages are fully functional, including the data download facility.

The rainfall data web pages have also been re-established. These services will still be subject to intermittent interruptions as we build resilience measures in the background but we will seek to keep these to a minimum.

We cannot currently provide historical river, groundwater or rainfall data.

WHAT SHOULD YOU DO NOW?

The river levels web pages are fully functional, including the data download facility.

Check weekly service status updates.

 

FLOOD MAPS
WHAT ARE WE ABLE TO DO NOW?

Flood maps for your area remain available.

WHAT SHOULD YOU DO NOW?

Check flood maps for your area

 

FLOOD RISK MANAGEMENT
WHAT ARE WE ABLE TO DO NOW?

We’re continuing to work with Scottish Government, Scottish Water and local authorities to coordinate and concentrate efforts to tackle flood risk.

We are required to finalise and publish the next set of updates to Scotland’s plans by the end of the year. We are currently working with our partners to establish a new timetable for agreeing and publishing the final plan updates.

Land use planning advice for flood risk is covered in the land use planning section under regulation.

WHAT SHOULD YOU DO NOW?

Contact us noting there will be a delay in response.

 

REGULATION

PERMITTING
WHAT ARE WE ABLE TO DO NOW?

Please see below for the services we are now running in relation to:

private sewage treatment systems (septic tanks/package treatment plants);

marine and freshwater pen fish farm authorisations;

other CAR authorisations (water engineering, water resources, point source discharges, construction site licenses/run-off permits);

simple waste management exemptions;

complex waste management exemptions;

waste management licences under the Environmental Protection Act 1990 and Waste Management (Scotland) Regulations 2011;

waste carrier licences;

special waste consignment notes;

PPC Part B authorisations;

• applications under Environmental Authorisations (Scotland) Regulations (EASR) and the Radioactive Substances Act 1993;

trans-frontier shipment of waste;

Emissions Trading Scheme.

We are working hard to re-establish the ability to receive, verify and determine applications for authorisations for PPC Part A activities (including for waste management activities regulated under PPC); for now we remain unable to undertake this work.

WHAT SHOULD YOU DO NOW?

For all listed services, we are able to accept pre-application proposals, new applications, variations transfers and surrenders.

Please do not submit any other type of application at this time and check regular updates.

Contact us if you had submitted an application prior to 24 December 2020 and have not yet received an update on your application.

 

PUBLIC REGISTER
WHAT ARE WE ABLE TO DO NOW?

We are currently unable to access any documentation on our Public Register and unfortunately cannot provide any documentation regarding authorised sites or ongoing applications.

WHAT SHOULD YOU DO NOW?

Check regular updates

 

PRIVATE SEWAGE SYSTEMS (SEPTIC TANKS/PACKAGE TREATMENT PLANTS)
WHAT ARE WE ABLE TO DO NOW?

We have established an online service to allow registration of existing private sewage treatment systems/septic tanks that meet the criteria set out below.

We can also accept applications to register those that are less than two years old or serve up to nine properties.

WHAT SHOULD YOU DO NOW?

You can register your system online if the system:

  • is more than two years old; and
  • serves up to nine properties.

Alternatively, submit an application via our Registry mailbox if the system:

  • is less than two years old; or
  • serves more than nine properties.

Please email application forms, along with supporting information, to registry@sepa.org.uk

 

MARINE AND FRESH WATER PEN FISH FARM AUTHORISATIONS
WHAT ARE WE ABLE TO DO NOW?

We are now able to accept pre-application proposals, new applications, variations, transfers and surrenders.

WHAT SHOULD YOU DO NOW?

Where possible, please work with your SEPA Company Relationship Manager and relevant trade body to bring forward the most business critical applications and pre-application proposals. SEPA will prioritise work based on business need, environmental risk and complexity. 

Email application forms along with supporting information to registry@sepa.org.uk

Email pre-application proposal and supporting information to aquaculture.pre-app@sepa.org.uk

 

OTHER CAR AUTHORISATIONS (WATER ENGINEERING, WATER RESOURCES, POINT SOURCE DISCHARGE, CONSTRUCTION SITE LICENSES/RUN-OFF PERMITS)
WHAT ARE WE ABLE TO DO NOW?

We are now able to accept pre-application proposals, new applications, variations, transfers and surrenders.

We would strongly encourage pre-application enquiries prior to submitting applications.

WHAT SHOULD YOU DO NOW?

Email application forms along with supporting information to registry@sepa.org.uk

Submit enquiries about General Binding Rules, existing authorised sites and maintenance via our online form: Contact us 

Email pre-application proposals and supporting information to waterpermitting@sepa.org.uk

 

SIMPLE WASTE MANAGEMENT EXEMPTIONS
WHAT ARE WE ABLE TO DO NOW?

We are able to accept online registrations for simple waste management exemptions.

WHAT SHOULD YOU DO NOW?

You can register your simple exempt waste activity online

You'll need the following information:

  • the name and address of the legal entity registering the exemption;
  • the location of the activity.

If you have this information it should take no longer than five minutes to complete.

There's no fee for this registration.

If you have any queries please email wastepermitting@sepa.org.uk

 

COMPLEX WASTE MANAGEMENT EXEMPTIONS
WHAT ARE WE ABLE TO DO NOW?

We are now able to accept applications to register new exempt activities and to renew existing registrations.

WHAT SHOULD YOU DO NOW?

Email application forms along with any supporting information to registry@sepa.org.uk

 

WASTE MANAGEMENT LICENCES UNDER THE ENVIRONMENTAL PROTECTION ACT 1990 AND WASTE MANAGEMENT (SCOTLAND) REGULATIONS 2011
WHAT ARE WE ABLE TO DO NOW?

We are now able to accept pre-application proposals, new applications, variations, transfers and surrenders for waste management activities regulated under the Environmental Protection Act 1990 and Waste Management (Scotland) Regulations 2011.

WHAT SHOULD YOU DO NOW?

Email application forms along with supporting information to registry@sepa.org.uk

Email pre-application proposal and supporting information to wastepermitting@sepa.org.uk

 

WASTE CARRIERS LICENSES
WHAT ARE WE ABLE TO DO NOW?

We’ve established a system to allow carriers and brokers of controlled waste to register with us.

At present we cannot issue copy cards for waste carriers. We are working to address this. 

A list of all carriers and brokers registered up to 24 December 2020 is available on the website. Carriers and brokers who have been registered since 18 February 2021 will have received confirmation of their registration in an email. We are not currently sending registrations as PDF attachments.

WHAT SHOULD YOU DO NOW?

For businesses wanting to register for the first time, you can use our online service.

If your registration is due to expire in the period between 24 December 2020 and 30 September 2021 SEPA will treat it as extended until 31 October 2021. We’ll provide updated information on how to submit a renewal application when this is available.

 

SPECIAL WASTE CONSIGNMENT NOTES
WHAT ARE WE ABLE TO DO NOW?

SEPA remains unable to sell pre-coded printed special waste consignment notes due to the reduced use of SEPA offices. However, the codes must still be purchased directly from SEPA.

WHAT SHOULD YOU DO NOW?

It remains important to maintain compliant hazardous waste management.

Further details on how to use SWCNs during COVID-19 are available in this temporary regulatory position statement.

You can purchase codes directly from SEPA through our website

SWCN codes will be issued alongside your receipt. If you require SC codes for extended carrier rounds or landings of offshore waste, please email swcnorder@sepa.org.uk

 

PPC PART B AUTHORISATIONS
WHAT ARE WE ABLE TO DO NOW?

We are able to accept pre-application proposals, new applications, variations, transfers and surrenders.

WHAT SHOULD YOU DO NOW?

Email application forms along with supporting information to registry@sepa.org.uk

Email pre-application proposal and supporting information to ppcpermitting@sepa.org.uk

 

ENVIRONMENTAL AUTHORISATIONS (SCOTLAND) REGULATIONS 2018 (EASR18) / RADIOACTIVE SUBSTANCES ACT 1993 (RSA93)
WHAT ARE WE ABLE TO DO NOW?

We can now accept:

  • applications for an EASR18 or RSA93 permit (please find our contact information at sepa.org.uk/contact);
  • online notifications EASR18 for orphan source or managed radioactive substances (only IAEA category 5 that: exceed 200 kBq; tritium sources exceeding 20 GBq; and electrodeposited source. Radioactive substances in IAEA category 4 and above require a permit).

WHAT SHOULD YOU DO NOW?

If you have made or wish to make an application for a permit under EASR18 or RSA93 please find our contact information at sepa.org.uk/contact. There is a fee associated with this service.

If you wish to make an online notification, you can use our online notification service for:

  • managed radioactive substances;
  • orphan source radioactive substances.
There is no fee associated with this service and it should take just a few minutes to complete.

 

TRANS-FRONTIER SHIPMENTS OF WASTES
WHAT ARE WE ABLE TO DO NOW?

We have capability to receive, verify and approve applications for the export or import of wastes. We are prioritising applications based on scale and proximity of environmental, financial and contractual impacts that delays in processing the applications would result in.

Imports of sealed radioactive sources to the UK from the EU still need a prior written declaration to be made before shipments can take place.

WHAT SHOULD YOU DO NOW?

Applicants can now contact the team directly on Transfrontier@sepa.org.uk to notify SEPA of urgent applications. Please be aware the processing of applications is taking longer than normal

For radioactive sources, please complete the form Shipping radioactive sources between the UK and EU - GOV.UK (www.gov.uk) and then contact us (Please do not use the previous RSA Notification mailbox).

If this delay is likely to cause an adverse impact to the environment or communities contact us at sepa.org.uk/contact

 

EMISSIONS TRADING SCHEME
WHAT ARE WE ABLE TO DO NOW?

We have restored access to ETSWAP and have now resumed a broadly normal service.

Contact us at emission.trading@sepa.org.uk if you wish to discuss any regulatory query.  

WHAT SHOULD YOU DO NOW?

Do continue to comply with the requirements of your permit or emissions monitoring plan.

We have now completed work to vary the conditions of permits to reflect the recently introduced legislative requirements relating to free allocation. As such, operators can now initiate their own variations and are advised to make any changes that have been raised previously in notifications. 

The new Greenhouse Gas Emissions Trading Scheme charging scheme can be found here. Please refer to the service status update on payment of applications and subsistence fees for more detail on how payments can be made at this time.

Installation Operators must submit a verified Activity Level Report by 30 June 2021. To facilitate this, SEPA will return your recently submitted Annual Emissions Report and reopen the submission workflow on ETSWAP. You will then be able to attach your verified Activity Level Report and verification report and submit them to SEPA. We are planning on returning your AER from 1 May, however if you require your workflow opened sooner then please contact us.

Sign up for UK ETS updates

The UK Emissions Trading Scheme Authority, comprised of the four governments of the UK, is launching a new service for stakeholders who want to receive direct updates on the UK ETS.

Subscribers will receive notifications about the scheme, including UK ETS Authority guidance and templates, legislation, policy and consultations.

Sign up to receive UK ETS updates.

 

POLLUTION REPORTING & ENVIRONMENTAL INCIDENT RESPONSE
WHAT ARE WE ABLE TO DO NOW?

The ability to report environmental events or pollution remains available. We will respond to these reports based on risk to the environment and in the interests of local communities.

Due to relaxation of COVID-19 restrictions our staff are undertaking a larger number of field deployments. Where appropriate to do so, we will deal with reports of pollution remotely.

WHAT SHOULD YOU DO NOW?

Report environmental events online or contact our 24 Hour Pollution Hotline: 0800 80 70 60

 

FLYTIPPING
WHAT ARE WE ABLE TO DO NOW?

Flytipping can be reported online to the Dumb Dumpers Stop Line.

Alternatively, the Dumb Dumpers telephone service will also be available from 9am on Monday 28 June.

WHAT SHOULD YOU DO NOW?

If you see anyone dumping rubbish illegally, report to the Dumb Dumpers Stop Line online, or from Monday 28 June  call 0300 777 22 92

 

ADVICE TO SCOTTISH BUSINESSES
WHAT ARE WE ABLE TO DO NOW?

Information and advice for regulated sectors remains available through our sector plans and COVID-19 and EU Exit Regulatory Approach hubs.

Information and advice for small and medium-sized enterprises remains available through our NetRegs hub. Social media outlets associated with the NetRegs service continue to be monitored and responses to enquiries and emerging issues will be provided when possible.

Other than pollution incidents, we have very limited capability to assess and respond to non-urgent enquiries.

WHAT SHOULD YOU DO NOW?

Our Sector Hub is available online.

Our COVID-19 and EU Exit Regulatory Approach Hub is available online.

Our NetRegs Hub is available online.

Email vibes@sepa.org.uk for an information pack and application to VIBES. Closing date for applications is 6 August.

If you require support contact us at sepa.org.uk/contact
noting there will be a delay in response.

 

DEPOSIT RETURN SCHEME
WHAT ARE WE ABLE TO DO NOW?

We are now able to accept enquiries on the regulation of Scotland's Deposit Return Scheme. 

We’re working hard to clear our backlog of emails. This will take us time so please note there may be a delay in our response to you.

WHAT SHOULD YOU DO NOW?

For general information about Scotland's Deposit Return Scheme, including frequently asked questions, please visit the Zero Waste Scotland website.

You can contact us about the regulation of Scotland's Deposit Return Scheme by emailing depositreturn@sepa.org.uk.

 

RESERVOIR INCIDENTS
WHAT ARE WE ABLE TO DO NOW?

We continue to be able to respond to reservoir incidents. Flood risk maps continue to be available to emergency responders via resilience direct.

WHAT SHOULD YOU DO NOW?

If there is a reservoir incident, please contact our 24 Hour Pollution Hotline: 0800 80 70 60.

 

RESERVOIR REGULATION – RESERVOIRS (SCOTLAND) ACT 2011
WHAT ARE WE ABLE TO DO NOW?

We are now able to receive, verify and process engineers’ certificates, reports, statements and appointments. These documents and notifications should be sent to SEPA at reservoirs@sepa.org.uk

We are also able to receive notifications if there is a change of reservoir manager. Forms for providing these notifications can be found on SEPA’s reservoir webpages and should be sent to reservoirs@sepa.org.uk

If you are a reservoir manager and have changed any contact information, such as postal/email address or phone numbers we are now able to receive notifications of these changes. Forms for notifying us of these changes can be found on SEPA’s reservoir webpages and should be sent to reservoirs@sepa.org.uk

We are not yet able to receive, verify and process new reservoir registrations. Please email reservoirs@sepa.org.uk if you have a reservoir ready for registration, to discuss this with us.

WHAT SHOULD YOU DO NOW?

Comply with the legislation. Guidance on this can be found on SEPA’s reservoir webpages

The Controlled Reservoirs Register, which contains information on all registered controlled reservoirs, is also available, but it should be noted that it has not been updated since the cyber-attack in December 2020.

If there is an emergency at your reservoir then please contact our 24 Hour Pollution Hotline: 0800 80 70 60.

You can contact us, noting that we have very limited capacity to assess and respond to non-urgent enquiries.

 

LAND USE PLANNING, CONTAMINATED LAND, ELECTRICITY ACT, FORESTRY AND SIMILAR CONSULTATIONS
WHAT ARE WE ABLE TO DO NOW?

All planning authorities and other consulting bodies have now been contacted and ongoing liaison established to triage and prioritise casework. The backlog of casework has been largely dealt with. Liaison with planning authorities and other consulting bodies will remain the main communication route for advice. Guidance on how SEPA will work with planning authorities to triage the backlog is available.

Standing advice and other planning guidance is available.

Our Contaminated Land staff are continuing to liaise directly with local authority contaminated land officers on priorities and timescales and this remains the main communication route for advice. 

If you need support out with the channels described above, then contact us at sepa.org.uk/contact. Please look at our standing advice and planning guidance at sepa.org.uk/environment/land/planning

 

SCOTTISH LANDFILL TAX
WHAT ARE WE ABLE TO DO NOW?

SEPA Scottish Landfill Tax staff have access to Revenue Scotland systems and are contactable through the email address below. We are carrying out our delegated functions with respect to Landfill Tax and providing the same level of service as we were prior to the cyberattack.

WHAT SHOULD YOU DO NOW?

If you have any Scottish Landfill Tax enquiries please contact us at SLFT@revenue.scot

 

SCOTTISH LANDFILL COMMUNITIES FUND
WHAT ARE WE ABLE TO DO NOW?

We are able to receive and process all SLCF notifications from Approved Bodies and Landfill Operators.  Notification    documents and guidance has been issued to all Approved Bodies. If you require additional information, please contact us.  

We are available to answer any queries on the SLCF. Please contact us.  

WHAT SHOULD YOU DO NOW?

Prospective Projects should:

If you are looking for funding, please check our Project Eligibility Quiz. Answer the questions to see if your project      meets the minimum standards for SLCF funding.

If you need to know if your project site is within 10 miles of a Landfill or Waste Transfer Station (part of the eligibility    criteria), please check our Project Screening Tool (Vicinity checker).

If you need to know who to apply to for funding, check our list of Bodies Approved to Distribute SLCF Funding.

Approved Bodies should:

  • Continue to operate as normal; receiving, assessing and enrolling applications for funding.
  • Submit notifications to SEPA on the Notification Workbook and at the frequency advised by SEPA.
  • Continue to use the Project Screening Tool (Vicinity Checker) as required.

If you require support, please contact us

 

DATA RETURNS
WHAT ARE WE ABLE TO DO NOW?

Many environmental licences include a requirement to submit data returns or other reporting requirements on an annual or quarterly basis.

WHAT SHOULD YOU DO NOW?

We are now actively reviewing many of the data returns and kindly request you to submit any outstanding returns for the following areas:

Scottish Pollutant Release Inventory (SPRI):

As a result of the cyber-attack, SEPA is unable to accept SPRI data returns for 2020 via the online reporting portal or the waste LSR system as in previous years, and operators who would normally submit by email were advised through SEPA’s service status, to prepare but not submit their returns.

We are now able to collect SPRI 2020 data, and will do this by email, using an excel form. We will be contacting you in early May using your SPRI contact’s email address. Where we don’t have this, we will look for a suitable alternative and may contact you by phone to confirm the correct contact.

Once your details are confirmed, we will:

  • email you with one form per SPRI site, which will include your published 2019 pollutant emissions and waste transfer data (where available);
  • ask you to complete the form using your 2020 figures, and to provide the usual method and qualification information;
  • ask for this form to be returned by email to SPRI.administration@sepa.org.uk by 18 June 2021.
  • supply a brief additional guidance note to help you complete the form.

Waste Data Flow (WDF):

The WDF data submissions and SEPA data validation tool are not impacted and operating as usual. Please submit your data by 31 May 2021. Please send any queries to wastedata.flow@sepa.org.uk

Licensed Site Returns (waste) and Material Recovery Facility Code of Practice Returns:

Please submit any outstanding returns to waste.data@sepa.org.uk as soon as possible. Submitted returns should be representative of the same reporting periods as stated in your licence or permit, data should not be consolidated in one single return. Please submit all outstanding returns relating to Q4 2020, Annual 2020 and Q1 2021 reporting periods by 30 June 2021. Following this, please revert to the standard reporting schedule. Additional detail, reporting guidance, and current reporting forms are available on our website.

Waste Exemptions (waste):

Please submit any outstanding returns to waste.data@sepa.org.uk as soon as possible.

Producer Responsibility (PR):

For businesses who are required to submit producer responsibility (PR) data, please continue to use the relevant UK system to submit your data. SEPA is also now able to receive data submissions via the Producer.Responsibility@sepa.org.uk mailbox.

Water resources abstractions:

Please submit any outstanding returns to WRDataReturns@sepa.org.uk as soon as possible.

Marine and Freshwater Pen Fish Farms 

We are now able to accept data returns and notifications. Permit holders will be contacted individually to request submission, SEPA will provide the appropriate templates. 

Other returns not mentioned above:

For any other returns required by your SEPA licence and not covered above, in most cases we are able to receive these and are proactively contacting licence holders to request submission.  In the interim, if you wish to submit a licence return not covered above, please contact us for advice on the most appropriate means of submission.

For the avoidance of doubt, you should continue to report any environmental incidents as required by your SEPA permit by contacting our 24 Hour Pollution Hotline: 0800 80 70 60

 

OUR ORGANISATION

DATA THEFT: SUPPORTING OUR PARTNERS
WHAT ARE WE ABLE TO DO NOW?

Despite systems being certified to UK Government security standards, cyber security specialists have identified the theft of circa 1.2 GB of data. On Thursday, 21 January 2021, we confirmed that data stolen by what was likely to be international serious and organised cyber-crime groups has now been illegally published online.

Full information is available.

WHAT SHOULD YOU DO NOW?

Working with cyber security experts, a dedicated team has been established to identify the detail of business or partner information stolen. Organisations affected by this theft have now been advised.

If you need to contact us about this, please contact us. If you cannot access the form and need support completing this, please contact us on 01698 839 022 (Monday - Friday, 9am-5pm).

 

PAYMENT OF APPLICATION FEES, SUBSISTENCE FEES AND OUTSTANDING INVOICES

WHAT ARE WE ABLE TO DO NOW?

The main annual invoice run will happen towards the end of September 2021. 

So what does this mean?  

  • We will send out invoices to the address (email or physical) you have provided during the initial application or subsequently via any formal notification (e.g. transfer, variation, change of address etc). 
  • A number of operators have already sent in applications for temporary cessation and we will take account of this in the invoice. If you have not put in an application (Application to waive annual charges – see bottom of the page for the form) you can do so before or after the invoice (given the unusual circumstance) as long as it complies with the normal rules under section 6.11 of the charging guidance. Originally, we were going to contact operators who may wish to apply before invoicing but, given the combination of the number of applications received and the later than expected invoicing run, we took the step to send the invoices to reduce the amount of correspondence particularly to those who have had sent in an application.  

We can accept BACs and online card payments.  

WHAT SHOULD YOU DO NOW?

We can accept BACs and online card payments. 

Please ensure whenever you make any payment to SEPA you use the invoice reference, permit or account number to reference the BACs payment (otherwise we may not be able to allocate the payment correctly). 

Our bank details are on the invoice if you are making payment for an application you may wish to contact us by email invoices@sepa.org.uk or call 07388 371 621 for our bank account details or queries. 

Make an online card payment at webpayments.sepa.org.uk.

 

SUPPLIER ENQUIRIES

WHAT ARE WE ABLE TO DO NOW?

We can only deliver our services with the support of our supply chain. We are committed to ensuring SEPA remains an excellent organisation to work with, even through this challenging time, but want to ensure we set achievable expectations. 

We have now been in touch with many of our suppliers but if you have not been contacted, or would like to ask a question regarding the contract which we have with you, then please email procurement.helpdesk@sepa.org.uk

We have established regular supplier payments but do still have a backlog, which we continue to work through as quickly as we can.

If you have already submitted an invoice to supplier.invoices@sepa.org.uk but it hasn’t yet been paid then please do not send a duplicate invoice or chaser email. Your invoice will be triaged over the coming weeks and paid at the earliest opportunity.

WHAT SHOULD YOU DO NOW?

If you are a supplier and have a query on our account with you, please email supplier.invoices@sepa.org.uk

If you have a contract query, please email procurement.helpdesk@sepa.org.uk

 

RECRUITMENT ENQUIRIES

WHAT ARE WE ABLE TO DO NOW?

Recruitment is by exception. There may, on occasions, be a need to recruit to a small number of business critical vacancies.  These will be advertised here with details of how to apply. 

WHAT SHOULD YOU DO NOW?

You can find details of all our vacancies on our website with details of how to apply. 

 

ACCESS TO INFORMATION ENQUIRIES

WHAT ARE WE ABLE TO DO NOW?

The continued disruption due to the cyber-attack and continued office restrictions due to COVID-19, have significantly affected SEPA’s ability to respond to Access to Information enquiries.

Our information impacted by the cyber-attack remains offline and we continue to be unable to provide copies of our hard copy information.

We will provide advice and assistance to you as best we are able but may not be able to provide the information you are looking for at this time.

We continue to keep the Scottish Information Commissioner updated about our service status.

WHAT SHOULD YOU DO NOW?

Check the SEPA website our Environmental Data page, and our Disclosure Log for information we’ve already published that may be of interest. You can search our Disclosure Log by entering a key search word in the Title box and clicking on the filter icon

You can also check Scotland’s Environment website, in particular the Data Analysis and Map pages. This website brings together environmental information and data in one place so that is easy to search, discover, analyse and interpret.

Scotland's Environment, Scotland's Soils, Scotland's Aquaculture and Scotland's Noise websites have not been compromised by the cyber-attack and continue to function. Contact details have been updated to reflect the fact that SEPA email and phone contacts may not be back to normal service - please check relevant site

Continue to check our service status, which will be updated weekly.

If you need to contact us, you can now email foi@sepa.org.uk, noting there will be a delay in our response.

 

EMAIL COMMUNICATION SYSTEMS

WHAT ARE WE ABLE TO DO NOW?

Our Email systems are now up and running. However, some other information systems are not yet available. Staff will have a significant volume of information and emails to manage against the backdrop of continued limitations due to the impacts of the cyber-attack and COVID-19.

WHAT SHOULD YOU DO NOW?

We’re working hard to clear our backlog of emails, but it will take us time. If you have not progressed your enquiry via another route in the interim, please keep checking this Service Status update which includes information on the services we are currently able to deliver.

 

MAIL

WHAT ARE WE ABLE TO DO NOW?

We are able to receive and process mail at our COVID secure Angus Smith Building for any correspondence that cannot be handled electronically. Please note none of our other buildings are able to receive or process mail. Any mail should be sent to:

SEPA

Angus Smith Building
6 Parklands Avenue
Eurocentral, Holytown
North Lanarkshire ML1 4WQ

WHAT SHOULD YOU DO NOW?

If you require support, contact us noting there will be a delay in response.

 

CUSTOMER SERVICE COMPLAINTS

WHAT ARE WE ABLE TO DO NOW?

We are able to receive customer service complaints and depending on the nature of the complaint we may be able to resolve it. We may not be able to progress complaints within the timescales set out in the Complaint Handling Procedure. Once we receive your complaint, we will log the details and make contact with you to discuss how and when it can be progressed.

WHAT SHOULD YOU DO NOW?

Read the information on SEPA’s Complaints Handling Procedure to find out more about the process.

To contact us regarding a customer service complaint use the web enquiry form.

When completing the form, tell us:

  • your full name, address and a contact telephone number;
  • as much as you can about the complaint;
  • what has gone wrong;
  • how you want us to resolve the matter.
Cyber-Attack: Service Status

Contacting SEPA

  • Further information about the cyber-attack is available on the SEPA website.

  • The SEPA website hosts information and advice for regulated business. Please note that we currently don't have access to email systems and some online applications and data services are not in service. 

  • Report pollution and environmental events online or call our 24 Hour Pollution Hotline, 0800 80 70 60.

  • Find the latest flood updates and register for Floodline online or call 0345 988 1188.

  • If a delay in response is likely to cause an adverse impact to the environment or communities please contact us.